I tried to track this order all day on November 15. I got nothing but a royal run-around from each of your specialists. After calling three times, I finally quit at 1:49 AZ time (8:49 Ireland time). I had placed the order for a friend's birthday on November 2 and was very disappointed. The specialists reassured me each time that I called that the flowers definitely would be delivered. They were supposedly sending messages to your floral supplier in Ireland. I called this morning (11/16). I cancelled the order after I spoke with the customer service rep. I will never order flowers for any occasion from 1-800-FLOWERS, nor will I ever recommend that any of my friends order from you. BTW the language barrier makes it almost impossible to communicate with your specialists.