On Sunday I discovered my water heater was not working. Called 2-10 company which told me I would be contacted within 24 hours and I would receive an email with provider's info. Did not get the email so called back to get info on Monday morning. After receiving info called company, provider came out pulled the ignitor and thermacouple out. Said needed new ones, took his payment and left. After 2 hours called provider to learn 2-10 would have to provide parts. After numerous calls (cause they didn't call back) and their failure to be able to provide the part to the contractor by Friday I chose the buy out option (after 5 days with no hot water I couldn't take it anymore). They did indicate they would reimburse me the service call fee. Waiting for payment, due in 10 days.