Ordered and was charged $200 for an e-gift card. Did not receive as I should have, instantly as a e-card should be available. The email I got from Abercrombie stated that a card will be shipped to the addressee gifted but after a week I track the order and AF site shows order was cancelled. No reason – just cancelled and NOT refunded! I call customer service. Talk to a rep who says he see order cancellation but can't help me. Says he has to turn it over to the research and resolution department. Meanwhile they are sitting on my money. I will contact the Better Business Bureau tomorrow and never do business with Abercrombie again. Ridiculous that a company this big has an amateur website for customers to be frustrated with.

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