I reserved an intermediate size car a month before trip… I called several times to confirm. 2 days prior, asked to pay, but was told I couldn't because that was only option when making reservation. Even called from my connection city… Told "no problem". When I got there, Ace couldn't have been ruder or less helpful. Left me scrambling to get a car with another vendor. Next day they said they had a car, returned there (80 miles round trip). They had a 9 seater van that had been in a front end collision. Only had 1/8 tank of gas. I filled up, but was scared driving such a big vehicle, and returned. Had FOR 20 minutes, and had filled with $30 gas… They refused to give me full refund, and charged me $47 for 20 minutes… These are horrible people! And very snarky.