I started contacting ADP a month ago about my HSA card showing insufficient funds and not being able to use my card. I continue to get passed around with no help! I have to be on hold for at least 30 minutes every time, as the 'attempt' to fix the issue with no avail. I asked multiple times for a call back to prevent having to be on hold during working hours, but of course never received one. I was told a week ago that the fund would be loaded in 7 business days. I call back today and was told it would be another 2-3 business days.
When I called today and asked to speak to a supervisor I was transferred to a 'team lead.' The last I checked a team lead was not the same as a supervisor or manager. I now have a cell number and office number of a manager who is supposed to call me back today. We'll see… Being a customer service manager myself for my place of employment, if we provided this type of service, we'd be out of business. So how the heck can this continue to be "acceptable?" And… Since they make you choose a star I chose one only because none wasn't an option.