I'm in HR and my company upgraded to Version 8 for ACA in September, and it's been a nightmare. First of all, one of our locations was upgraded ahead of schedule and without any notice, so they just logged in one day and saw a whole new system. Then our implementation specialist was slow, unresponsive, and messed up all of our accesses. He then had the audacity not to return phone calls or follow-up on emails. Their call center has me on hold on average 20 minutes at a time. Every. Single. Time. I'm beyond frustrated with them and am recommending to my managers that we look at another payroll company.
