The upper spray arm on my dishwasher broke. On October 26th I called GE and they scheduled a repair service for A&E Factory Service to come out and repair it. I had to wait 14 days before they got here. They already knew what part I needed. They showed up without any parts. All they did was check the Model and serial numbers. I guess to make sure I owned the dishwasher I had called about. They treated me as if they thought I was lying or stupid. They said that they ordered the part. It would be sent to me in 5 to 7 days for me to install it myself. On November 18th I called A&E to complain that it had been 9 days and I had not received the part yet. Guess what they said there was no record of me ever having any service with them. This is without a doubt the worst people ever.