I filed a claim with Aflac the first part of October and every time I call to check on the status of my claim they keep telling me that they need the diagnoses code which is on the UB04 form. And when I got the form and faxed it to them and still get the same story when I call or they are going to escalate it to a supervisor nothing has been processed as of yet. Either they are dummies or just don't know what a diagnose code is or look like. Aflac needs to get it together because this is bad practice. If I had known this, I would have never signed up with them. So now all of my co-workers has changed their minds about signing up with your company.
