My GF and I were supposed to travel to Tokyo however when changing planes in Vancouver I was stopped by immigration and directed back to Seattle due to my reckless driving ticket on my record. We contacted Air Canada the same day regarding the issue and asked for a flight that did not route through Canada with through Air Canada or an affiliate. The customer service rep stated it would be easier to refund the tickets and we should just book through another airline direct. We have not seen refunds for the tickets. It has been nearly 30 days since we spoke with customer service. They have been useless when we call and have provided no updates as to the status of the refund. I would say they have the worst customer service of any airlines I have ever flown and I travel constantly for work.