I rented a car which was picked up in Orlando and dropped off in Jacksonville. I was to pick up a $44 deposit when the car was returned to Jacksonville. From March to present (November) I have been calling for this small refund and is constantly given the same reference number of. The rental agents in Orlando were very professional and whenever I've returned a vehicle in Orlando, refunding deposits was never a problem. I have used Alamo many times but unfortunately, there is a problem at the airport station at Jacksonville. Alamo just keep giving poor excuses, why not just tell the customer "Alamo will not give refunds in Jacksonville Florida, we will just take your money!"