We picked up a car at the Atlanta Intl Airport. We purchased a rental for 14 days for a full size car. There were 7 to select from, one being a mini van. Since normally a mini van would be an upgrade, we decided to choose the mini van. I loaded three heavy suitcases in the back and two carry-ons. I noticed when I went to get in that the undercarriage of the van was full of mud. It looked as though someone had driven it through a wet field. When I opened the doors the interior was filthy. The floors were stained, there was ketchup all over the door. Absolutely filthy!!! When we called the Alamo service representative, he agreed and said it should not have been there. We could take another vehicle.

I explained my husband had put all of our very heavy luggage in it and since this one had been offered I felt that he should give us a comparable vehicle. He pointed across the isle to another van. I expressed that it did not have the leather seats that the van that had been offered and I felt under the circumstances, we should receive a van with the same upgraded seats. The representative looked nice in his suit but he obviously lacked the skills to be in the position of authority, and I use that word lightly. A suit does not make a person a good representative.

Maybe Alamo should worry more about how their representatives handle a justified complaint than how they look. This man's pompous attitude was appalling. He needs to go through a new training seminar because he obviously didn't learn much from the one he went through. I took pictures of the condition of this vehicle and will be posting them online. You would have to see it to believe it. We will definitely do all that we can not to use Alamo again due to their poor customer service.

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