Bought a product that was shipped damaged. Was promptly issued a replacement (also damaged). Sent the replacement back and didn't want to try again. Both items were received by Amazon over 12 days ago and order indicates refund will be processed. Continue to look at credit card statement and no refund. Called Amazon today and it is in queue ($470 item) for refund and once it is processed by billing will take 2-3 business days to be applied. I suspect that there is some cash flow game going on here where Amazon is conveniently slow to refund even after twice they have delivered damaged merchandise. No real customer service here and no looking to go the extra mile to keep a customer. I am a good customer.