I had placed an order for a filter from Amazon for my refrigerator. The filter arrived in a day but the filter came without a box and was dripping water. Clearly it was used and just put into an Amazon box and delivered. Worse thing is, the item was sold by Amazon and shipped by Amazon. So it couldn't have been another store. I contacted support and they offered to refund me my money and asked I dispose of the item. There was absolutely no taking responsibility or doing anything to rectify the problem. I suggest not ordering anything from Amazon that you would use to put something in your body. Item's sent by them are clearly repackaged or just used.