I asked AOL to reset my password. They did this for me. However, when I went into my email inbox, my 1,000-1,500 emails were gone. I asked AOL to retrieve the emails for me. The first person with whom I talked told me she could not retrieve the emails. I asked to speak to her supervisor and that supervisor gave me the same answer. I know, for a fact, that those emails are located on an AOL server. The emails can be retrieved. It appears to me that AOL has incompetent customer service personnel. I have been with AOL for over 30 years and never got this kind of poor service. It appears to me that the person resetting my password either created a new account with the same user ID or just erased the emails.