I spoke to Mr. Michael and Anna from the credit unit of American Express and both individuals were disrespectful. I asked these two individuals to please send me a letter or e-mail in writing about a decision that was made regarding my credit and both individuals stated that American Express cannot send any written explanation. These individuals stated that it is against AMEX policy to send an explanation about daily decisions in writing. I find this statement disrespectful and humiliating and truly do not understand why I cannot receive any written documents regarding my personal credit. The individuals just kept repeating how sorry they were about my frustration and how they wish they can help me. They were condescending and just plain rude and the worse part was that both blame the AMEX policy for their behavior.