I was a new immigrant. When I arrived in the United States after applying Serve card, asked me to provide SSN CARD and American ID card, driver's license or a passport issued by the United States. Because I am a new immigrant, Only have my SSN CARD, nothing else. I just submitted my immigrant visa page, and send my card through. After that there is no reason to close my card, send me EMAIL say code 15d. After I call in to Account Protection Services, they say no, told I can not reapply for the card, no one can appeal. Grumpy people who work there, simply can not understand and to help customers.