My experience on submitting a claim with American Home Shield was fine. The contractor came and we thought that it was fixed. The air conditioner was leaking and there was a clog in the pipe which he cleared. He taught us how to clear the pipe and he left. Within 24 hours, it started leaking again and we called them but they never showed up. I wouldn't use them again. It's the first time that's ever happened with a vendor with American Home Shield. We ended up remedying it ourselves.