The Howell Michigan office has a male customer service representative that has been rude and evasive with me several times. I used to cringe whenever he answered the phone. Apart from that, their propane prices are high and they attach a "FEE" to just about everything. I found a cheaper propane dealer last month and let Amerigas know of my plans to go with the other vendor. Two days later, my tank (and the propane that was still in it, that I paid for) was gone. I was not reimbursed for the propane in my tank AND they sent me a $39.00 bill to remove the tank.