Apple customer support plays dumb and hang up on the phone making it look like it was a phone drop. Yeah ok? Except all they prove is that they are really dumb or rude because they ask you for your phone number in case of disconnect. So really they just hang up on you if they don't wanna hear your complaints. They don't solve their own issues. All they do is make you restart the system and apps to make the thing going, but it's a temporary solution.