The healthcare facility dictated Apria as the company to supply this wheelchair. Upon trying to return it, all i got was the run around. Took me several calls. Finally after requesting a supervisor, I got through to them to get the piece of unused equipment picked up. Second issue: they sent the bill to the incorrect address, so… It was not paid. They have a robo-call system threatening collections. Once again I tackled their queuing system to get talk to the billing department. After several more calls, I got to a person. Then the last issue: they do not accept American Express! They make an unpleasant healthcare experience worse.