Three years ago, my CPAP doctor sent me to Apria. I bought the machine. There was no follow-up service, or in home service even to start with. A month ago I called to order a new hose, mask, etc. The girl said fine, and I waited. It never came. So I called to see what happened. This girl said I have to agree to leave my card on file for future shipments. They will decide when I need more parts and charge my card. Since I wouldn't do that, they wouldn't sell me the parts I needed now!