It was my first time shopping at Ashley Furniture and I purchased a very expensive mattress and a dining server. The sales lady was very nice but everything that happened afterwards was awful. First of all, delivery took several weeks. I was under the impression I could return the mattress within 3 days if not satisfied given it was very expensive but apparently she was only referring to the dining server. I would not have purchased it if I thought I couldn't return it if I didn't like it. It was definitely not worth the amount of money I spent on it and is as comfortable as a much cheaper mattress in my view and so I did not want to spend the money.

The dining server was damaged when I received it. It is wobbly and a piece had broken off. They clearly do not have quality control. They said it would take 3 weeks to have someone come out to fix it so I'm still waiting. I've called several times on the mattress issue and talked to several people, including managers, with no resolution. The company needs to honor what it said but they won't. I am very disappointed and will NEVER shop there again!

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