We bought a sectional and the covers start to peel off in 6 months. We called for a warranty claim and after continuously call for 6 months, they send a tech and then after 4 months from the visit of the tech we received only two covers and l asked the tech, "What about the other sectionals?" He called the manager in PR and the manager told the tech those sectional are out of warranty. I was mad because it took them 6 months to see my claim and the 4 months to send me only two covers. Therefore, we called Ashley Furniture in US and the answer was: All the Ashley Furniture outside US are franchise and they aren't responsible for the Warranty. I told the person that PR is a US territory, the answer of the person was hang the phone. And after 2 years we have a garbage sectional and still paying to the bank.