We have owned our living room furniture for about 5.5 years including a couch, a 1 1/2 chair and a recliner. We had an extended warranty for 5 years and we had warranty maintenance done on all pieces at about the 4.5 year mark. All pieces are almost unusable now and the feedback we get from customer service is "they just don't make things like they used to". I now have to buy a whole new living room set. I don't know if other furniture stores are different but I expected more. I will be shopping elsewhere and looking into a company that expects more from their product.