Called about a replacement for husband's iPhone. Was placed on hold and then transferred to customer care and then the system hung up on you. Has happened 6 times within the last week and when you complain about it… You have guessed it… You get transferred and hung up on again. Should rename their company unasurion and customer careless. Then you go to the parent company AT&T and even with supervisors you get placed on hold and hung up on. I have been with AT&T since they were cell one. This comes to an out 30 plus years. If I could give both a minus number, I would do it.