I purchased a Vizio Smart TV along with an Asurion extended warranty at a Walmart store near me. Just over a year after purchase the TV died while watching. The screen went crazy with white lines and patches of white. So I filed a claim. They sent a box (in was too big) and I packed it as per instructions then had UPS pick it up. I waited and after about 10 days I received (today). A form was included saying "it was not covered due to physical damage". When I removed it from the box, there is now a deep scratch on the screen and the outer frame of the screen is loose. Not only that, but it was again packed in a box too big and was not even wrapped in the foam sleeve like I shipped it in. At this time they are "investigating". I plan to take any legal action available if this is not resolved. I have little hope of success.