The claim process is lengthy and tedious. Fill out an online form, followed by filling out a printed affidavit, emailing the affidavit back, waiting for a confirmation email, then clicking on that link that brings you to another online page where you enter your information for your deductible to get paid. Here is the problem… If all of those steps go smoothly? You still are frustrated by the time they are completed. Even more frustrating is when the final step gives you a message that they are experiencing a problem and to call customer service… Where you will be treated to a lengthy wait period. I gave up! I Bought a new phone and cancelled the insurance I have carried on 5 devices since 2008. Bye Bye Asurion. I feel like an @ss for having carried your insurance as long as I did.