I purchased this note book as recommended by store clerk (1st mistake). Got it home. Set it up. By the next day the date and time changed??? I fixed it next day. Same thing it is always going back 3 hours? I have wireless internet and this thing moves like dial up. It is basically either old or just made cheap. 10 to 15 minutes to type ONE sentence in my email. This is not an acceptable. I will not purchase any more of their products. I wonder if they are owned by hp… Hmmm they sell cheap products also. I will not call for support because that only angers me even more because they don't understand me and I don't understand them. I sent my hp back 3 time in less than a year and figured out all they were doing was erasing everything. I can do that my self. Signed unhappy consumer.