It's amazing how ignorant & rude they are. When trying to get information about my bill I had been hung up on 3 times, been on hold for a supervisor for up to 10 minutes, called another time & the dumb girl said we only do gas not electric you must have looked at the wrong bill. Don't freaking tell a customer they don't know who they have for service when they're looking at the bill. Anytime you ask for a supervisor be prepared for a wait or getting hung up on. They have no communication skills and obviously don't know what customer service means.