After being bounced from one AT&T Department to another, and having spoke with over three different AT&T agents for a duration of over two hours, my wireless phone reception problems did not get solved; additionally, when I asked for the agent's name and employee identification number, I was given fictitious I. D. Numbers so that it was impossible to follow up with anyone when I called AT&T back to see if they were able to resolve my phone connection problems. This company lacks consumer service and care.

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