I've had the service for 1 year. I've called World Wide Customer Service at 800-288-2020. Never have I talked to someone that I can completely understand. I've had 9 technicians here in the last year. My service, Phone, Internet and TV go out about once a week. Customer service calls take about 5 to 10 minutes to talk to a foreign customer service rep that's wants to talk to you about their other AT&T services and not as worried about your problems. Anyway 9 techs and still having issues. Now they want to send a 10th tech. Take my advice. Don't get any of the AT&T Uverse products.