Last year I renewed my contract with AT&T for TV and computer. This was handled by phone. It took 4-5 months to get my monthly bill resolved. I was repeatedly told things that were untrue by their employees. Finally my bill was resolved. On 11/9/15, I called for my renewal on upcoming year. I spoke with Miguel who told me he could decrease my bill by $10 per month with same plan because of a promotion. I warned him that I wanted to be certain this was correct because of all the issues of last renewal. He assured me it was.

On 11/13/15, Brandon phoned to verify how my service was. I told him about last renewal and wanted to be sure recent renewal was handled as promised.in his computer he showed I had spoken with Miguel but it was not handled. Today they called back and I spoke with Marissa who now tells me my new contract is $128 per month plus tax. I have never seen so many employees of any company who give out false information in my life. I am appalled this allowed.

Leave a Reply

Your email address will not be published. Required fields are marked *