I booked online and paid in full. On arrival at Avis Lafayette In. I was told they just did a credit check on me and I didnt qualify and hence no car. I asked for the credit card charge to be cancelled but they said it was not their problem. I would have to wait until the head office issued a refund. I had no more money to rent elsewhere so I was left without a vehicle. The manager was both rude and uncaring. Choosing to argue rather that help. Be warned, the manager said this happens everyday.