The manager found a cigarette butt in the floor of the car and is charging me a $250.00 cleaning fee for a smoke odor. It probably got there from sticking to the bottom of my shoe. That is the only way I know it could happen. The Manager Kevin was extremely rude and snappy on the phone saying I was going to pay for the cleaning!!! Why should I pay for a cigarette butt that did not come from me??? This is a fraudulent charge. If this is how Avis does business then they need to be shut down.

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