I put my account on hold because of financial issues. Later found an easier way to afford to pay for my pets to be taken care of and called Banfield to cancel my plan that I have not used for over 5 months, and I'm being told I owe $279 before I can cancel my plan and if I don't pay, I will be sent to collections. When I asked for an itemized list of what I'm paying for, he told me I would have to get that from the hospital. It has been the worst experience ever. Will never again take my pets through them.