Just be sure you know what you're signing. They will not transfer to another pet. Even if you haven't used the plan yet. Or had your first payment taken out of your acct. 2nd if your pet is ill and needs to be put down. Or even just passes away. You will still have to pay that plan. Banfield should consider this in reviewing the plan they've put in place. Making death a reason for the plan to be stopped! Doctors and staff at the location we use are very nice. My issue is not with them. I should have read what I was signing or ask more questions.