I signed up for the membership and didn't realise it is paid membership charges $25 for a year. I received email about the renewal and then I figured I was charged for the membership. I never used the membership even during the whole time and I asked the customer service rep to refund the charges but she refused to refund it. They just want to take money for free even if you used the membership or not. You are singed into auto renewal of the membership so if you forget to cancel it they keep taking money from your account. Never will be making any purchase from B&N again.