First of all, you should know that Bath Fitter is MUCH more expensive than their competitors. That being said, you would expect a superior product and top notch customer service. To those reading this review, I will say that the product is very good in quality. However, like any contract job often there are times when they have to come back and touch things up or address something.in this department, they failed miserably. My turnaround time for follow-up was over a month!!! They did the project pretty quickly but didn't seem to care after they had payment.