Missed install dates 3 times, until I insisted they keep their word. Complete rip out of old tub and enclosure, initial work LOOKED GOOD. Had to call back because faucet fitting came off in my hand one month later. Now, 3 months after the install, and complete ceiling repair by a 3rd party, the tub LEAKS down into the ceiling below. Ceiling will have to be ripped out, and so will tub. I intend to sue for shoddy workmanship, all repairs, plus pain and aggravation. And The Better Business Bureau will get an earful as well.
