On 10/7/15 I arrived at Best Western Amadore to check in. I had made reservations over a week in advance and requested a ground floor room because on 7/15 I broke my back and right femur. When I checked in, the receptionist advised me it was a second floor room. I asked if they had elevators and she had answered no. I had advised her of my disabilities and that I requested a ground floor room when I made the reservation. I was told they were full and had no ground floor rooms available.in her exact words, "that's all we have, take it or leave it".

I was already sore from the 2 hour drive to Jackson. I took the room and had to use the stairs to access my room. I stayed the night and drove home Sunday morning. My back is still feeling the strain of having to go up and down the staircase. I will never use Best Western again. I would rather stay in my car and would advise anyone with disabilities to stay away from Best Western. They are rude and inconsiderate.

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