I was due to Check into the best western the eve of November 12 but did not check in until after midnight. My flight got in at 11:10. The hotel was located in Inglewood Ca.

The room was fine. The shuttle service from the airport to hotel was horrible. I have an injury and am walking with a cane so standing for a length of time Is difficult. My flight got in to LAX in to at 1110. I had To wait 40 minutes for the van, he then Made 4 stops before dropping me off at a the hotel. It took over an hour to get to the hotel. I had a 0615 flight in the morning. One hour less sleep due to the van service. Because of getting in so late I had to change my flight to 1250.

I travel very frequently for business and will avoid

Best Western at all costs.

Sincerely!

Ed Dunphy

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