The New Direction Behavioral Health Florida Blue outsources their mental health to is not only unprofessional but unethical. My son that is under my plan was being treated in patient for a suicide attempt signed a release for me to deal with them and they wouldn't ignored it. Found out as well they actually have a ratchet going with the behavioral hospital my son is in. The facility kept him there by adding several unnecessary medications and increasing doses every time there was a weekly review on his case with New Directions. New Directions was rude hung up several times without listening kept cutting me off when I spoke. Even their fool supervisor was doing that. The facility asked for no medical records for my son stating they didn't care about anything before he came into facility. When I complained it appears New Direction acted as their henchman.