3 years ago we purchased 2 chairs, a couch, and dresser and foot rest. The couch started sagging within 2 years and both chair also started sagging. And 3 years out one of the chairs is broke. I called about this and they said the extra warranty was only to cover actually not every day wear and tear. I was so mad now we have to scrape up more money to buy new chaise. We gave away the couch 3 months ago. I have never had this happen to us before in different store. We own a couch for 15 years and it did fall apart in the 14th year.