Purchased a sofa and recliners. Right before they were to be delivered, Bob's customer care called me and told me they would not be delivered. This is the week before Thanksgiving and we disposed of our old furniture in preparation for this. Bob's could only say they were sorry but couldn't help that the furniture was back ordered. Why did they wait to the day before the delivery date? I was on hold over 3 hours to speak with a supervisor who told me they are sorry but go pick something else out at the store and try to have it delivered. Worst customer service I have every dealt with. I would recommend you find cheap furniture elsewhere and save yourself a lot of headaches and all those lies!