Booked a room through a month in advance of my friends wedding. Turned up today 07/11/15 to be turned away as did not send notification to the hotel. Ended up getting changed for a wedding in a public toilet, not being able to drink, having to leave at 11pm and driving for 2 hours home afterwards. Have complained to customer services but still this is disgusting and they have ruined what should have been a lovely weekend for me and my partner.

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