I can't believe this company is still open with all these awful reviews. I have never dealt with such crap. I booked a room on Booking.com and it said book now, pay later. I immediately realized that I booked the wrong hotel and cancelled the reservation within minutes of booking. I checked my bank account and they took the full amount owed of $2030 out of our bank account even though it clearly states no deposit, book now, pay later. It's been over 30 days and I still don't have my money back. DO NOT USE THIS SITE for booking. Customer service is ridiculous, too. They have a different answer every time I call.