I work with another carrier, and I call on behalf of the customer that wants to quit BoostMobile, (I do this almost every day) Ron or Roy (It took 2 minutes to get his ID#) tells me that they can't give the acc# unless the customer asks them to do so, it seems like he doesn't know what he was doing. I provided the PIN with no result, then I ask for his SV. After 12 minutes, Mario speaks to me with the same type of training Ron has. At the end I just call and I get the acc#

Issue solved.

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