I've been using Brita pitchers at home and in my workplace for years. The pitchers have always been a problem with the lids falling off but I got used to that. When I purchased replacement filters last week, they were described as new and improved with no need to soak them before use. There is a definite change in the quality of the water that is being filtered now. I find it undrinkable and like another commenter, needed to add lemon just to have it taste ok.