On Saturday, November 14, I made a purchase at your store located in the Treasure Coast Mall in Jensen Beach, Florida. I purchased the sand box and large container of pink sand as a Christmas present. I had my two year old granddaughter with me at the time. I was so frustrated by the transaction that I almost left the store. Evidently a new system of paying using your credit card with the security symbol on it is not working properly. The sales clerk tried for several minutes to get the transaction to work but the machine would not take it so she tried a different register, then called the manager who also tried without luck. The manager then called a tech support so finally after about 30 minutes of standing there, my transaction was complete. I will not visit Brookstone at this mall again – I wasted a lot of time and could actually have purchased those same items elsewhere.

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