I have a massive complain about Budget Rent-A-Car Madison Airport Wisconsin. On 13 October 2015 I went to collect my rental car which was a Ford Fusion (or similar). The agent (with glee) offered me an upgrade to a Toyota Highland. When questioned if there would be any additional charge we (my son-in-law was witness) an absolute no. Imagine my surprise when I downloaded my final bill (they didn't process it when I turned the car in on 13 Nov 2015) that I had been charged $25.00USD per day more for the car. They also charged me $250USD for a smoke cleaning fee. No one smoked in the car, I made sure of that. Budget doesn't care one bit. $1000USD is a lot of money. Beware folks don't let Rent-A-Car company process your return after you have turned your car in. No matter what they say.
